Refund & cancellation policy

Effective date: 2026-10-18

Digital product nature

Our reports are digital products delivered electronically. Because a delivered report cannot be returned, purchases are final once the report has been delivered or download access has been granted.

Cancellation before delivery

You can cancel an order in full before the report is delivered by emailing sales@vectomatinsights.com with your order number. Orders for reports that include requested customization can be cancelled before analyst work on the customization has started.

Refund eligibility

We refund in full when an order is cancelled before delivery, when you are charged more than once for the same order, or when we cannot deliver the report you ordered.

If a delivered report has a material error or is not the report you ordered, tell us within 7 days of delivery. We will correct or replace it, or issue a refund if we cannot.

Processing time

Approved refunds are made to the original payment method within 7–10 business days. The time for funds to appear depends on your bank or card provider.

How to request a refund

Email sales@vectomatinsights.com with your order number, the email used for the purchase and the reason for the request. We reply within two business days.

Questions: sales@vectomatinsights.com